Refund policy
We want you to love your JerseyRacks display hanger. If something isn’t right, we’re here to help.
Eligibility Window
Eligibility Window
- Returns and exchanges are accepted within 30 days of delivery.
- Items must be unused and in like-new condition.
- Please return the item with all components.
How to Start a Return
To begin a return or exchange, email us at support@jerseyracks.com with:
To begin a return or exchange, email us at support@jerseyracks.com with:
- Your order number
- The reason for return
- Photos (only required if something arrived damaged or defective)
We’ll respond with return instructions and the correct return address.
Return Shipping Costs
Return Shipping Costs
- If the return is due to a JerseyRacks error (wrong item, missing part, manufacturing defect), we will provide a prepaid return label.
- For all other returns (changed mind, didn’t fit your space, etc.), the customer is responsible for return shipping costs.
Refunds
- Refunds are issued to the original payment method after the returned item is received and inspected.
- Please allow 5–10 business days for your bank or card issuer to process the refund.
- Original shipping charges are not refundable, except in cases where we made an error.
Exchanges
If you received a defective Jersey Rack or a part isn’t functioning correctly (e.g., a knob won’t tighten), we’ll gladly send a replacement part or a full replacement hanger.
Exchanges ship once the original item is returned (unless it’s a clear defect — in those cases we often ship immediately).
Damaged or Defective Items
If your Jersey Rack arrives damaged, incomplete, or defective:
If you received a defective Jersey Rack or a part isn’t functioning correctly (e.g., a knob won’t tighten), we’ll gladly send a replacement part or a full replacement hanger.
Exchanges ship once the original item is returned (unless it’s a clear defect — in those cases we often ship immediately).
Damaged or Defective Items
If your Jersey Rack arrives damaged, incomplete, or defective:
- Contact us within 7 days of delivery.
- Include photos showing the issue.
- We’ll repair, replace, or send replacement components at no cost to you.
Important Note About Performance
JerseyRacks are designed to hold standard jersey weights.
If an arm slips or doesn’t hold your jersey properly:
JerseyRacks are designed to hold standard jersey weights.
If an arm slips or doesn’t hold your jersey properly:
- Ensure the rear knob is fully tightened
- Adjust the arm position closer to the shoulder seam
- Most issues are resolved with correct tension
If the problem continues, contact us — we’ll take care of it